Responsibilities

1. Take all incoming calls, determine if there’s a need and buget, and qualify

2. Articulate value proposition, share pricing, overcome objections, and, if qualified, convince the lead their best chance of getting the result they want is by retaining our firm

3. Schedule appointments with our Director of Client Relations and, as appropriate, our attorneys
4. Respond, engage, and qualify all leads and inquiries in a timely and determined manner
5. Qualify an ever-increasing % of leads, and do so more efficiently over time through training, real world calls, and constructive feedback based on your recorded conversations
6. Hold intelligent and engaging conversations by phone, email, text, and other tools that are determined to be effective (i.e. meeting customers where they are)
7. Have a firm grasp on our pricing and how much room there is for negotiation
8. Develop an expert and constantly evolving understanding of both practice areas, criminal and cannabis
9. Be sure everyone who contacts the firm for help is better off for their effort. This may take the form of a referral and sharing free resources produced by the firm
10. Set our attorneys up for success with new clients by gathering pertinent information and entering it into our CRM
11. Work with your manager, our Director of Client Relations, and our CEO to continue honing your qualifications skills based on their feedback and subject matter expertise
12. Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates
13. Never stop learning about our business, clients, our services, competitors, and how they tie together

Qualifications

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence

• Either previous successful sales experience or a strong desire to begin a highly successful sales career
• Track record of meeting and exceeding goals
• Naturally curious and passionate; you’re a lifelong learner
• A "one-speed" energy with a highly self-driven sense of motivation
• The ability to deal with and thrive on objections and rejection on a daily basis
• Positive attitude
• Team player, a bridge between those in our office (where you’ll be located) and our remote employees