Responsibilities

Manage and supervise the non-attorney staff to ensure a high level of performance and compliance with the administrative rules and adherence to the firm’s cure and value propositions
Maintain oversight of the production of the matters to ensure quality and timely legal performance is provided.
Administering the firm’s net promotor score to existing clients and ensuring a high level of client experience
Performing all of the firm’s HR functions including candidate recruitment, attraction, hiring, onboarding, and training
Measurement of the firm’s most important key performance indicators including hours billed, client satisfaction and cannabis application metrics
Ensures that the Firm’s business systems & processes are fully documented in writing and available to employees as needed
Performs audits & spot-checks and takes proactive steps to find whether policies and procedures are being followed and ensures that processes and systems are operating as intended

Qualifications

Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
Either previous successful sales experience or a strong desire to begin a highly successful sales career
Track record of meeting and exceeding goals
Naturally curious and passionate; you’re a lifelong learner
A "one-speed" energy with a highly self-driven sense of motivation
The ability to deal with and thrive on objections and rejection on a daily basis
Positive attitude
Team player, a bridge between those in our office (where you’ll be located) and our remote employees

Minimum Education & Experience

Bachelor’s degree in Business, Accounting or a related field, or equivalent work experience
Significant supervisory experience and experience working in a professional services firm

Preferred, but not required, qualifications

Experience in law firm budgeting, legal production, and/or human resources

The key performance indicators upon which performance will be reviewed for this position include:

Achievement of firm’s gross revenue projections/goals
90% of project-based deliverables are accomplished on-time and within budget
Growth of the percentage of employees who are identified as A and B team members
Increase in the number of five star client reviews and positive net promotor scores
Achievement of high levels of customer experience and satisfaction

The PLA must identify and emphasize the firm’s culture and value propositions. The firm’s culture speaks of the requirement that all employees take 100% ownership of the firm’s work, ensuring professional excellence while working cohesively as a high performing team with a high level of client centered focus.

The responsibility of the PLA is managing specialized work efficiently, with confidence and competence. The position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time.

This person holds a strong sense of duty to the firm, and is disciplined. A somewhat faster-than-average pace will be the norm for this position. Detailed and specialized work is the major focus.

The firm will provide ongoing and thorough training opportunities to develop expertise and increase confidence, and frequently expressed appreciation of the person’s competence, conscientiousness, and loyalty. The position will provide security in a stable work environment, allowing the person to plan for, focus on and complete tasks on hand.

When changes in the nature of the work occur, the person in this position will be provided direction, training and support. The firm’s CEO believes in proper training and instruction of all team members is important as well as adherence to the firm’s standard operating procedures to ensure a high level of consistent performance and client satisfaction.